Last updated: May 2026
Navora operates on a post-paid billing model. You are invoiced at the end of each billing cycle for usage accrued during that period. Because fees reflect actual platform usage already consumed, they are generally non-refundable.
If you believe you have been charged incorrectly due to a platform error, you must notify us within 14 days of the invoice date by contacting admin@resolt.io. We will investigate and, where an error is confirmed, issue a credit or refund at our discretion.
In the event of a significant, documented service outage attributable solely to Navora, we may issue a pro-rata service credit at our discretion. Credits are applied to future invoices and are not redeemable for cash.
Cancellation of your subscription takes effect immediately. Any usage up to and including the cancellation date will be invoiced and charged in full. No refunds are issued for partial billing periods or unused capacity beyond the cancellation date.
To request a billing review, email admin@resolt.io with your account details, the invoice number, and a description of the issue. We aim to respond within 5 business days.
For general billing enquiries, contact admin@resolt.io.